Dr.AliCare · Dr. Ali Al Farhan · Version 1.1 · Last updated: 17 September 2026
We aim to make the booking process clear. You may ask about any term before proceeding.
An online appointment is confirmed after payment is completed. In-person appointments are governed by the policy of the selected clinic or centre, which manages their booking and payment.
An online appointment may be rescheduled or cancelled for a refund when the request is made at least 24 hours before the appointment. A late cancellation or failure to attend is treated as a completed session, subject to emergencies and statutory rights. In-person appointments follow the policy of the selected clinic or centre.
The session ends at its scheduled time to protect subsequent appointments. If we are unable to provide it, you may choose a replacement appointment or receive the amount due under these terms and statutory rights.
A package contains four sessions for the same client. It is non-renewing and valid for 180 days from activation. The balance of unused sessions is refunded according to the per-session price within the package, subject to statutory rights.
We undertake to provide appropriate professional care. Response to treatment and its duration vary from one person to another. Sessions and packages do not guarantee a particular outcome. We may recommend in-person care or a referral to another professional according to the assessment and your needs.
If a connection interruption materially affects a session, we will try to resume it where reasonably possible. If it cannot be resumed, we will coordinate completion or rescheduling of the remaining time. Where the inability to provide the service is on our side, the amount paid for the unprovided portion will be refunded, or the full session price if no material part of the session was provided. An interruption caused by the client’s device or connection will be assessed according to its duration and effect and does not automatically entitle the client to a full refund, without affecting statutory rights.
We treat what you share with respect and care. Your data is used to manage bookings, provide the service and meet professional and legal requirements. We apply technical and organizational measures appropriate to the nature of the data and related risks, with access limited to authorized persons on a need-to-know basis.
Our Privacy Policy explains the types of data processed, purposes, categories of service providers, retention, rights and cookies. Data is disclosed only with explicit consent where required or where another lawful basis applies, and only to the necessary extent.
Sessions must not be recorded or photographed without prior written consent from all participants. Acceptance of these terms is not consent to recording, photography or any processing activity that requires separate consent.
Sessions are provided by appointment. The website, WhatsApp and email are not continuously monitored and must not be relied upon for an immediate emergency response. If there is an urgent risk to your safety or another person’s safety, contact the emergency services where you are currently located or go to the nearest emergency department immediately.
You may ask questions about the nature, options and limits of the service before and during care. Completing a booking means that you have read and understood these terms, without replacing any separate explicit consent required by law or professional practice.
If the client is under 18, the service will be provided in accordance with applicable professional and legal requirements and with the consent of a parent, guardian or other legally authorized person where required, while considering the minor’s participation, privacy and best interests according to their age and the nature of the service.
For an online session, the client may be asked to state their current physical location accurately when the session begins. Whether the service can be provided or continued depends on the professional, legal and safety requirements applicable in that location. If it cannot be provided for this reason, appointments and payments will be settled according to the unprovided portion, these terms and statutory rights.
The client’s statutory rights remain protected, and any applicable provision that offers greater protection will prevail. For enquiries and requests relating to rescheduling, refunds or privacy, contact us on WhatsApp.